Customer Help
Our happiness team is always here to assist.
COMMON QUESTIONS BEFORE PURCHASE
Yes, our pet dryer cabins are designed to accommodate a variety of pets. Check the specifications for each model to ensure compatibility with your pet’s size and type.
After the set time is up, the pet dryer box will continue running at level 1 wind speed (89℉) to ensure fresh air inside. It will also keep beeping and flashing to remind you that drying is complete. So yes, it’s definitely safe and pet-friendly.
To select the appropriate dryer cabin model, consider your pet’s weight. We offer various sizes suitable for pets of different weights. Please refer to our size guide in product page to choose the model that best fits your pet’s weight.
Cleaning and maintenance instructions are provided with the product. Regular cleaning is recommended to ensure optimal performance and hygiene.
Our pet dryer cabins come with a one year warranty. During this period, we provide free repair or replacement services for any quality-related issues.
We offer free shipping on all orders. Note that the free shipping policy is limited to specific areas; please see our shipping policy page for details.
PAYMENT & OTHER QUESTIONS
We typically ship orders within 1-3 business days after order confirmation. Please note that we do not ship to P.O. Boxes. Ensure you provide a valid residential or commercial address.
Once your order is shipped, you will receive a shipping notification email with a tracking number. You can use this number to track your order on our website or the courier’s website.
You can contact our customer service team to modify your order information before it is shipped. Once the order is shipped, we will not be able to make changes.
If you need to return or exchange an item, please refer to our returns and exchanges policy page for the specific process and conditions.
If you forget your password, click the “Forgot Password” link on the login page. Enter your email address as prompted, and we will send you instructions to reset your password.
We accept various payment methods, including credit/debit cards, PayPal, and other online payment platforms. See our payment options page for more details.
